Satisfaction guarantee

At Distridog Natural Food, we want your experience to be excellent. If your first purchase doesn’t meet your expectations, you may submit a claim within 3 calendar days after receiving your product.

How to submit a claim:

  • Email distridognaturalfood@gmail.com including: your order number, delivery date, a description of the issue, and supporting evidence (clear photos of the outer packaging, inner packaging, shipping label/waybill, product, and lot/date).

  • Response timeframe: We will confirm by email within 15 days after we receive your claim whether a refund applies.

  • Important: For food safety and cold-chain reasons, we do not accept physical returns of food items. Claims are evaluated based on the evidence provided.

Refunds: If approved, refunds will be issued to the original payment method. Shipping and/or delivery fees are non-refundable.

24/7 Customer support

We’re here to help 24/7.

  • Email: distridognaturalfood@gmail.com
    (If you’d like, we can add an official phone/WhatsApp number.)

Web accessibility

We’re committed to improving our website’s accessibility and continuously work toward aligning with WCAG 2.1 Level AA.
If you encounter accessibility barriers, email distridognaturalfood@gmail.com with the subject line “Accessibility”, and include the URL and a description of the issue.